Refund Policy
Our Commitment to You
At Sprevo, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help. Your satisfaction is our priority, and we've designed our refund policy to be transparent and customer-friendly.
Refund Eligibility
We accept refund requests within 30 days of your order date. To qualify for a refund, items must meet the following conditions:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
How to Request a Refund
Initiating a refund is simple. Contact our customer support team with the following information:
- Your order number
- Reason for the return
- Photos of the item (if applicable)
We'll promptly provide you with return shipping instructions and a prepaid label where applicable.
Processing Timeline
Once we receive and inspect your item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your bank.
Shipping Costs
Shipping costs are non-refundable in standard circumstances. However, we cover return shipping if:
- The return is due to our error
- The product arrived damaged or defective
For orders shipped internationally, customers are responsible for return shipping costs unless the return qualifies under the exceptions above.
Damaged or Defective Items
If you received a damaged or defective item, we'll make it right at no cost to you. We'll arrange a replacement or full refund, including return shipping. Simply reach out with photos of the damage, and we'll resolve it promptly—often within 24 hours.
Need Help?
For questions about your specific order, refund status, or our policy, our support team is available to assist you. We're committed to ensuring your complete satisfaction with every purchase from Sprevo.
